Late Collection Policy

If due to unforeseen circumstances, parents/carers may not be able to collect their children on time, please call the nursery to inform us. A staff member will look after any child who is waiting to be collected with another member staff present. However, should a parent/carer fail to collect their child at the end of the session, without prior warning the following procedures will be followed:- Every effort will be made to contact the parent/carer. If we are unable to make contact with either parent or the main carer, the families emergency contact will be called and asked to collect the child. If a child is uncollected after reasonable attempts to contact the parents, or emergency contacts, the matter will be reported to Croydon MASH Multi Agency Safeguarding Hub on 0208 255 2888 or 020 8726 6400 out of hours, for advice in regard to the situation. Two staff members will remain with the child, one of whom is the manager or deputy manager. This will be recorded as a concern in the child’s record and may result in a safeguarding log and/or referral being made. MASH may also take action.

 

Late Collection Fees

 

We do not offer late collection. If you collect your child after 3.10pm, we may charge a late collection fee of £15. If you collect your child after 3.30pm then a £30 fee will be charged.

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